FAQ

Q: I am getting the following message when trying to log into the Plex.Earth360 wep app:

login_failure.png

A: Try clearing the cache of your browser and logging in again

 

Q: My list of projects is empty when I log into Plex.Earth360

A: Make sure you have been given the required permissions to the PlexEarth360 master folder in at least one BIM project

 

Q: Upon starting the mobile app, I receive a "Waiting for GPS" message for too long

A: Make sure that location mode is on for your device and then restart the app. Alternatively try moving to a different location, preferably outdoors

 

Q: How can I see more elements when in SIGHTSEEING or NEARBY mode?

A: Each time up to 20 elements are loaded in a 360 radius. To view more you can cycle through pages by pressing down anywhere on the screen and swiping left or right.

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