FAQ

Q: I am getting the following message when trying to log into the Plex.Earth360 wep app:

login_failure.png

A: Try clearing the cache of your browser and logging in again

 

Q: My list of projects is empty when I log into Plex.Earth360

A: Make sure you have been given the required permissions to the PlexEarth360 master folder in at least one BIM project

 

Q: Upon starting the mobile app, I receive a "Waiting for GPS" message

A: Make sure that location mode is on for your device and then restart the app

 

Q: Places of interest are appearing in a different place than where they actually are

A:

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