If you are using version 7.3.3 of Google Earth, you might face communication issues with Plex.Earth:
In this case, please download and install version 7.3.2 of Google Earth from the links below:
v7.3.2 (64-bit) (Recommended)
If this does not directly solve the problem, please follow the steps below:
- Close AutoCAD and Google Earth.
- Uninstall Plex.Earth and Google Earth.
- Download & install the 7.3.2 (64-bit) version of Google Earth Pro (even if this is what you already have).
- Download and install the latest release of Plex.Earth 3.
- Restart your computer.
- Open AutoCAD (without opening Google Earth).
- Use the "Zoom to Area" command of Plex.Earth (a couple of times if needed).
You will only need to do this once, as this sequence will fix the issue in almost all cases.
If the problem persists, please contact us at firstname.lastname@example.org.