Communication with Google Earth Issue

tip_icon_small.png Until there is an official solution to this issue, you can also use the other imagery providers
that Plex.Earth offers, like Bing Maps or through Map Explorer.

Moreover, please download the latest Plex.Earth 4 release.

 If you are using version 7.3.3 of Google Earth, you might face communication issues with Plex.Earth:

GE_Communication_Issue__Custom_.png

In this case, please download and install the previous 7.3.2 version of Google Earth from the links below:
v7.3.2 (64-bit) (Recommended)
v7.3.2 (32-bit)

This should temporarily solve the issue.

Warning: If you restart your computer, there is a great chance that Google Earth will automatically update to Version 7.3.3 again. Unfortunately, you will have to reinstall the previous version again. In order to avoid Google Earth to proceed with an update, just leave it open while you work.

If this does not directly solve the problem, please follow the steps below:

  • Close AutoCAD and Google Earth.
  • Uninstall Plex.Earth and Google Earth.
  • Download & install the 7.3.2 (64-bit) version of Google Earth Pro (even if this is what you already have).
  • Download and install the latest release of Plex.Earth 4.
  • Open AutoCAD (without opening Google Earth).
  • Use the "Zoom to Area" command of Plex.Earth (a couple of times if needed).

You will only need to do this once, as this sequence will fix the issue in almost all cases.

 If the problem persists, please contact us at support@plexscape.com.

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